MHE Services for Users MHE provides a number of specific, targeted services for users of electronic document systems and document printing systems: Document application design Document management planning for both document generation and document archival Redesign document generation and management systems in light of changing client requirements and newer technologies Vendor research Create RFPs on electronic document projects, for both hardware and software Perform custom research on hardware and software solutions in the electronic document space and draft appropriate solution for client Client advocate Solve chronic document application problems, where: The client doesn’t have the time or know-how to document the problem and build the test case The client doesn’t understand what the vendor is saying Multiple vendors are pointing fingers at each other Technology research Research and present studies on the best document architectures, even on a low level (AFP versus Postscript versus IJPDS versus PDF, etc.) Explain technology fundamentals to clients, e.g., PDF versus XML, etc. Background Software vendor for leading document generation, data extraction, print stream transformation, and archival software products Consultant to a variety of vendors in the electronic document/print space Specific, detailed experience in document applications in insurance Experience in correspondence, billing, statement, notices, and other document applications in financial services and utilities Frequent speaker at both Xplor (print and Web) and AIIM (ECM) events Multiple professional designations:  Electronic Document Professional (EDP) – Xplor Master in Information Technology (MIT) – AIIM Laureate in Information Technology (LIT) – AIIM Certified Document Imaging Architect (CDIA) – CompTIA Former General Manager of Xplor International, the international trade association for transaction printing and electronic documents Have performed document consulting work in the North America and Europe